Booking and Check-in Policy

Mama's Homestay — Ha Giang, Vietnam

Operator: Mama's Station International Travel and Tourism Joint Stock Company

Business Registration No.: 5100504923

Address: No. 136 Nguyen Trai Street, Ha Giang, Vietnam

Email: Mamashomestayhg@gmail.com | Phone: +84 915 121 987

Website: mamashomestay.com

Booking Methods

Bookings can be made through the following channels:

• Online: Via the Mama's Homestay website.
• Direct contact: By phone, email, WhatsApp, or Instagram.

Booking Confirmation

A booking is confirmed once a deposit has been received. Confirmation will be sent via email.

By completing a booking, the customer confirms that all details provided (names, dates, number of guests) are correct. Customers are encouraged to review their booking details carefully before making payment.

Check-in

Check-in time: 14:00 (2:00 PM). Early check-in is subject to room availability and may incur an additional fee.

Check-in is self check-in. Within 1 day before the scheduled check-in date, Mama's Homestay staff will contact the customer to confirm the expected arrival time and send check-in instructions via email or Zalo.

Customers must present their booking confirmation email to the receptionist at check-in.

Reception is open 24 hours a day, 7 days a week.

Check-out

Check-out time: No later than 12:00 (noon).

Tour Guests — Recommended Arrival

Guests joining a motorcycle tour are recommended to arrive 1 day before the tour starts. Mama's Homestay offers one complimentary night in the dormitory the night before the tour begins (check-in after 2:00 PM).

Deposit holders have priority for dormitory bed selection. There are 70 beds available; deposit holders choose first.

Branch Pickup Before Tour

Mama's Homestay operates 3 locations in Ha Giang. If the customer is staying at a branch other than the main location before a tour, a pickup will be arranged between 8:00 AM and 8:30 AM. Customers must be ready in the lobby.

Tour Day Schedule

On the first morning of the tour at Mama's Homestay (main location):

• Balance payment: Upon arrival / at check-in.
• Breakfast: 8:30 AM – 9:30 AM (coffee, tea, and Bánh Mì).
• Motorbike practice: 9:00 AM – 10:00 AM.
• Route briefing: 10:00 AM – 10:30 AM.
• Departure: 10:30 AM — please be ready.
• Guests at branch locations will be picked up between 8:00 AM and 8:30 AM.

Changes to Booking Dates

Customers may request a change of check-in or check-out date free of charge if notification is made at least 1 day (24 hours) before the original check-in date.

Date changes requested less than 24 hours before check-in are subject to room availability. A change fee based on a percentage of the room rate may apply.

All date change requests must be made via email or WhatsApp. Changes are only confirmed once Mama's Homestay has sent written confirmation.