Information Security Policy

1. Purpose and Scope of Information Collection

Mamashomestay.com does not sell, share, or exchange customers’ personal information collected on the website with any third party.

All collected personal information is used internally within the company only.

When you contact us to register for our services, the personal information that Mamashomestay.com may collect includes:

• Full name

• Address

• Phone number

• Email address

In addition to personal information, we may collect service-related information such as:

• Product name

• Quantity

• Delivery time

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2. Scope of Information Use

The personal information collected will be used internally by Mamashomestay.com for one or more of the following purposes:

• Customer support

• Providing information related to our services

• Processing orders and delivering services and information via our website as requested by you

• Sending information about new products, services, upcoming events, or recruitment opportunities if you subscribe to receive email notifications

• Supporting customer account management; confirming and carrying out financial transactions related to your online payments

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3. Information Retention Period

For personal information, Mamashomestay.com will only delete such data upon the customer’s request.
Customers may send a deletion request via email to: ExploreHagiang@gmail.com

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4. Individuals or Organizations That May Access Personal Information

Entities that may have access to customers’ personal information include one of the following:

• MAMA’S STATION INTERNATIONAL TRAVEL AND TOURISM JOINT STOCK COMPANY

• Partners who have signed contracts to perform part of the services provided by MAMA’S STATION INTERNATIONAL TRAVEL AND TOURISM JOINT STOCK COMPANY. These partners will receive information in accordance with contractual agreements (which may include part or all of the information, depending on the contract terms) in order to support users in using the company’s services.

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5. Address of the Entity Collecting and Managing Personal Information

MAMA’S STATION INTERNATIONAL TRAVEL AND TOURISM JOINT STOCK COMPANY

Address: No. 368, 20/8 Street, Residential Group 1, Nguyen Trai Ward, Ha Giang 1 Ward, Tuyen Quang Province, Vietnam
Phone: +84 9889 999 888
Website: Mamashomestay.com
Email: ExploreHagiang@gmail.com

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6. Means and Tools for Users to Access and Edit Their Personal Data

Mamashomestay.com collects customer information via the website. Customers’ personal information is collected through emails sent to place orders for products or services to ExploreHagiang@gmail.com, or via phone calls to +84 9889 999 888.

You may contact the above email address or phone number to request Mamashomestay.com to modify your personal data.

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7. Complaint Handling Mechanism Related to Misuse of Personal Information

At Mamashomestay.com, protecting your personal information is extremely important. You are assured that any information you provide to us will be kept confidential. Mamashomestay.com commits not to share, sell, or rent your personal information to any third party.

Mamashomestay.com commits to using your information only in the following cases:

• Improving the quality of customer services

• Resolving disputes and complaints

• When required by law enforcement authorities

Mamashomestay.com understands that protecting your personal information is both your right and our responsibility. Therefore, if you have any questions, feedback, or complaints related to Mamashomestay.com’s privacy policy or the misuse of personal information beyond the stated scope, please contact us via hotline +84 9889 999 888 or email ExploreHagiang@gmail.com.